RefunD And Cancellation Policy
Last updated [20/04/2023]
If you are not completely satisfied with your purchase for any reason, you may cancel it before the start of our service/session. Please see below for more information on our cancellation policy.
Refunds on cancellation will be provided as per our cancellation & refund policy.
Read below to understand about the refund provided on cancellation.
CANCELLATION
To cancel the service,
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Please send the request to us by your registered e-mail at least 1 hour before the commencement of service/session.
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No cancellation request will be considered post the aforementioned timelines.
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Please mention your Booking ID and registered mobile number in the mail.
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Mail should be sent to us through your registered email ID.
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The e-mail should be sent to our email ID – bookings@monova.in
REFUNDS
After receiving your cancellation request, we will process your cancellation. Refunds may take 2-5 days to appear in your source account. We will notify you by email when your cancellation has been processed. Refund will be provided as mentioned below-
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Any cancellation request made at least 6 hours prior to the service/session time will be eligible for full refund.
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Any cancellation request made within 3-6 hours prior to the service/session time will be eligible for 75% refund.
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Any cancellation request made within 1-3 hours prior to the service/session time will be eligible for 50% refund.
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Any cancellation request made within 1 hour prior to the service/session time will be eligible for zero refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+91-9182695680